Shipping & Refund Policy

Shipping Policy

Shipping costs and any tax, custom, fee or other cost or expense, foreseeable or unforeseeable, shall be borne solely by the client. If you wish the product to be insured and/or delivered by any other way other than standard courier service, you must indicate so and pay any applicable additional charges. You must pay any taxes, customs, and fees incurred with respect to your order.

Product Dispatch

It may take up 7 days to process your orders.

Estimated delivery times

12 – 60 days

A product will be deemed delivered to the client, a designated location, delivery point or representative of the client, including a member of the family, or any other person or authority entitled to receive the respective product. We use third-party couriers to deliver orders, and we are not responsible for any third party acts or omissions including lost or delayed orders. Orders are sent out through regular shipping. If you wish to have them sent with insurance coverage or through express delivery, email us first at thehomeshop01@gmail.com before purchasing to receive a quotation.

The products are manufactured on your demand. We can not cancel your order when it’s already printed or shipped or when the product is damaged. If delivery has been documented in proximity to the occurrence, we will deny a claim for fault unless you provide equivalent documentation. Therefore, to avoid inconvenience we suggest you document any product immediately upon receipt.

Returns and Refunds Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are flammable liquids or gases.
Additional non-returnable items:
Gift cards
Personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wilsonguott@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wilsonguott@gmail.com 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return

To return your product, you should contact us to receive instruction on the mailing.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Coupons / Discounts

You can only use one coupon code per purchase.

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